-
Q If I have a product from competitor, how can I find out the similar product from yours to make comparation?
A Please send us the data sheet or description for that product, we will give you a match of ours, in another way, show us the samples we will find out the best match.
-
Q Can you produce tapes according to our designs?
A Yes, OEM is always accepted. We have rich experience in developing customized models.
-
Q Can we do printing or label printing on the tapes?
A Yes, we can make printing for you on the tapes, paper cores and labels in the packages.
-
Q I am interested in your products, how can I place the order?
A You can place the order from our " online Product Inquiry" at our website or you can send email to us, we will answer you soonest.
-
Q Can we have the data sheet for product?
A Yes, you can find product data sheet in "Download" column of our homepage. If you can not find it correctly, please you can request it from our sales person.
-
Q How can I get your product cost?
A You can make product inquiry from our website or you can send inquiry on Email, our people will make the answer to each inquiry.
-
Q Can we get free samples?
A Yes! If needed, free samples will be delivered to you before you place the order, but delivery cost have to be on your account.
-
Q How can we track the samples that I requested?
A Our people will inform you the tracking no. for your easy tracing after the samples order is delivered.
-
Q What is the normal Lead Time?
A For products in stock, goods packing can be ready for you within 5-7 days after receiving your payment. For new ordered product, lead time is around 30 days.
-
Q How do you control the quality?
A We have strict quality control system, including in-process inspection and final inspection.
-
Q What payment terms do you accept?
A We accept T/T payment, 30% down payment and 70% balance payment before delivery.
-
Q What is the delivery terms you accept?
A EXW, FOB, C&F, CIF, DDU is fine for us.
-
Q What is the nearest port for you to load the shipment?
A Shanghai, both for by sea and by air.
-
Q What is the standard packing solutions for the orders?
A Our tapes are shrinking wrapped, we use the cartons with suitable size pack the tapes and make it fasten if necessary.
-
Q How do you manage the cargo G.W to get verified with SOLAS VGM?
A Don't worry. We weigh the single roll for each item and also weigh the total G.W of full carton when we load the tapes into cartons, so the G.W for each order will be not exceed the tolerance of VGM system.
-
Q How long time we can keep the tapes in storage & shelf life?
A 12 months when stored at 21°C (70°F) / 50% relative humidity out of direct sunlight.
-
Q If the tapes have something defective, how do you settle it for us?
A Pick it out, and we will replace the defective products in your next order.
-
Q Why there is a little color difference between orders?
A The color of each batch of raw material can not keep exactly the same, so the product will have color difference between different batches.
